Shipping & Returns

Thank you for choosing SkinKitz. We are committed to ensuring your order is delivered promptly and efficiently. Below are our shipping policies:

 

SHIPPING

  1. Order Processing Time: All orders are processed and shipped from our location or partner pharmacy within 1-3 business days of receipt of payment. Please note that we do not process or ship orders on weekends or holidays.

  2. Shipping Methods: We offer standard shipping which typically takes 3-5 business days for delivery. Please note that delivery times may vary depending on your location and the shipping carrier.

  3. Shipping Rates: Shipping rates are calculated based on the product or service. You will be notified of shipping rates at checkout.

  4. Order Tracking: Once your order has shipped, you will receive a tracking number via email. You can track your package using the tracking number on the carrier's website.

  5. Shipping Restrictions: We currently only ship within Australia. We are unable to ship to PO Boxes or international addresses.

  6. Delivery Issues: If your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that your order is delivered as soon as possible.

  7. Return Policy: Please refer to our Return Policy for information on returning products.

 

RETURNS

  1. Compounded Items: Please note that compounded items from a pharmacy cannot be returned due to quality control purposes

  2. Ready-Made Skincare Products: You have 14 calendar days to return a ready-made skincare product from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and include the receipt or proof of purchase.

  3. Refunds: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment) excluding postage. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

  4. Shipping on returns: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Thank you again for choosing SkinKitz. If you have any questions or concerns regarding our shipping & returns policy, please do not hesitate to contact us.