Privacy policy

Privacy Policy

At SkinKitz, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect the following types of personal information when you visit our website, make a purchase, use our services, or interact with us:

  • Personal details – Name, email address, phone number, and billing/shipping address.
  • Payment details – Credit/debit card information (processed securely via third-party payment providers; we do not store card details).
  • Order history – Purchase records and preferences.
  • Account information – Login details if you create an account with us.
  • Marketing preferences – Whether you opt in to receive promotional emails or SMS.
  • Website usage data – Information about how you interact with our website, collected via cookies (see Section 6).
  • Health-related information (if using our teledermatology service) – Details provided by you, including skin concerns, medical history, and uploaded images for consultation.

2. How We Use Your Information

We collect and use your information for the following purposes:

  • To process and fulfil your orders.
  • To provide customer support and respond to inquiries.
  • To send updates, promotions, or personalised product recommendations (if you opt in).
  • To improve our website and user experience.
  • To comply with legal obligations, such as fraud prevention.
  • To facilitate teledermatology services through third-party dermatology clinics (see Section 4).

We will never sell or share your personal information with third parties for marketing purposes without your consent.

3. How We Store & Protect Your Information

We take appropriate security measures to protect your personal data from unauthorised access, loss, or misuse. Your information is stored on secure servers and protected using encryption, firewalls, and other industry-standard security measures.

4. Third-Party Services & Teledermatology

4.1 Sharing Your Data with Third-Party Dermatology Clinics

If you use our teledermatology service, we may share relevant health-related data with third-party dermatology clinics and their staff to facilitate your consultation. This may include;

  • Personal details (name, contact details).
  • Health-related information (skin concerns, medical history, images uploaded for diagnosis).

These third-party clinics are required to handle your data in compliance with Australian privacy laws and medical confidentiality standards. However, we recommend reviewing their privacy policies to understand how they manage your information.

4.2 Other Third-Party Services

We may also share necessary information with trusted third parties to provide services such as:

  • Payment processing (e.g. PayPal, Stripe).
  • Shipping and delivery (e.g. Australia Post, couriers).
  • Email marketing (e.g. Mailchimp, Klaviyo).
  • Website analytics (e.g. Google Analytics).

These third parties are required to keep your data confidential and secure.

5. Your Rights & Choices

You have the right to:

  • Access your data – Request a copy of the personal information we hold about you.
  • Correct your data – Update any incorrect or outdated details.
  • Withdraw consent – Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link or contacting us.
  • Request deletion – Ask us to delete your personal information, unless we are legally required to retain it.

To exercise these rights, please contact us at [Your Contact Email].

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

  • Remember your preferences and shopping cart.
  • Analyse website traffic and improve functionality.
  • Deliver relevant advertising (if applicable).

You can adjust your browser settings to disable cookies, but some website features may not function properly.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and significant updates will be communicated to our customers where required.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at admin@skinkitz.com.au

By using our website and services, including our teledermatology service, you agree to the terms of this Privacy Policy.