Terms of service

Terms of Service

Welcome to SkinKitz. By using our website, purchasing our products, or accessing teledermatology services, you agree to the following Terms of Service. Please read them carefully.

1. Overview

These Terms of Service ("Terms") govern your use of SkinKitz's website, skincare products, and third-party teledermatology services. By accessing our website or making a purchase, you agree to comply with these Terms and all applicable laws, including the Australian Consumer Law (ACL).

2. Eligibility

To use our services, you must:

  • Be at least 18 years old, or have parental/guardian consent.
  • Provide accurate and truthful information when making purchases or booking teledermatology consultations.

3. Product Purchases

3.1 Orders & Payment

  • Orders placed on our website are subject to availability.
  • We reserve the right to cancel or refuse any order at our discretion (e.g. suspected fraud or pricing errors).
  • Payments are securely processed via third-party providers (e.g. PayPal, Stripe). We do not store credit/debit card details.

3.2 Pricing & Taxes

  • All prices are listed in AUD and include GST where applicable.
  • Prices may change without notice, but confirmed orders will not be affected.

3.3 Returns & Refunds

Our returns policy is governed by the Australian Consumer Law (ACL). You are entitled to a refund, exchange, or store credit if a product is;

  • Faulty, defective, or unsafe.
  • Not as described (e.g. incorrect item sent).

For change-of-mind returns, refer to our Returns Policy for eligibility conditions.

4. Teledermatology Services

We offer access to third-party dermatology clinics providing teledermatology consultations. By using this service, you agree that;

  • Your personal and health-related information may be shared with qualified dermatologists for assessment and recommendations.
  • Teledermatology services are provided by independent third parties, and we are not responsible for medical advice or outcomes.
  • Any concerns about medical diagnoses or treatments should be addressed directly with the dermatology clinic.
  • We do not guarantee that the teledermatology service is suitable for all skin conditions and recommend consulting a doctor in-person for urgent concerns.

5. Privacy & Data Protection

Your privacy is important to us. By using our services, you consent to our Privacy Policy, which explains how we collect, use, and share your personal information, including with third-party dermatology clinics.

6. User Responsibilities

By using our website and services, you agree not to;

  • Misuse or interfere with our website’s functionality.
  • Provide false or misleading information.
  • Share offensive, harmful, or defamatory content in reviews or communications.
  • Attempt to gain unauthorised access to our systems.

7. Intellectual Property

All content on our website, including logos, product descriptions, images, and branding, is owned by SkinKitz and protected under intellectual property laws. You may not copy, distribute, or reproduce any content without written permission.

8. Limitation of Liability

To the fullest extent permitted by law;

  • SkinKiz is not liable for any indirect, incidental, or consequential damages resulting from product use, reliance on teledermatology services, or website access.
  • Skincare results vary between individuals, and we do not guarantee specific outcomes.
  • We are not responsible for allergic reactions, unless caused by product misrepresentation. Customers should review ingredients before use.

9. Third-Party Links & Services

Our website may contain links to third-party websites or services (e.g. payment gateways, dermatology clinics). We do not control or take responsibility for third-party policies, content, or actions.

10. Changes to These Terms

We may update these Terms at any time. Any significant changes will be posted on our website. Continued use of our services after changes means you accept the updated Terms.

11. Governing Law

These Terms are governed by Australian law. Any disputes will be handled in accordance with the laws of Victoria. 

12. Contact Us

For any questions regarding these Terms, please contact us at admin@skinkitz.com.au

 

By using our website, purchasing our products, or accessing teledermatology services, you agree to these Terms of Service.